FAQ – QB Action

Frequently Asked Questions

How do we operate?

After choosing the service you would like to book online or by phone we will offer you with a no obligation 100% competitive quote and send over the specific professional to you with the right equipment at your preferred date and time.

Can my Housekeeper clean whilst I'm out?

All cleaners on our platform go through an 8-step background checking process, so you can trust them to clean your home whilst you are out.

Is my Cleaner/technician okay with pets?

All our cleaners/technicians are asked upon joining the platform if they are comfortable working with pets. As long as you let us know that you have a pet, we can ensure you’re assigned to person who is happy to work around animals.

Can I reschedule or cancel my clean?

Yes, Your cleaners are fully flexible until 18:00 the day before the clean – you can reschedule, skip or cancel any clean in your online account before this time without incurring any charge.

How do you background-check Technicians/cleaners?

All of our staff are background checked. This covers a right to work check, and a basic criminal record check.

Will I always have the same cleaner?

When you book in for a regular weekly or fortnightly clean, we will match you with a cleaner who can come to you on a recurring basis.

What cleaning products do I need to provide for my House?

All customers need to provide a mop & bucket, toilet brush and vacuum cleaner.

You can pay for your Housekeeper to provide all other cleaning products when booking for (extra charges of £5.00 per visit). If you prefer to supply your own products, please ensure you have the following:

Cleaning products list

Bathroom cleaner
Bin bags
Duster
Floor cleaner
Glass cleaner
Kitchen cleaner
Laundry detergent
Limescale remover
Microfiber cloths (washed in between visits)
Rubber gloves
Sponges
Toilet cleaner
Vacuum bags (if required)
Washing-up liquid

So why use QB Action?

Proven experience and quality service since 2009.
Our company provides bespoke services to a vast range of organisations from across the private and public sector in London.
80% of our clients are derived from referrals,
We build and encourage strong relationships. We will listen to your needs and requirements, and will always give you the most accurate estimate of your costs as is possible. We will ensure that you are given practical and realistic advice.
Reliability – our cleaning services are provided on time and budget.
QB Action is up-to-date with the very latest materials and equipment.
We treat every assigned contract individually and with utmost care in order to ensure customer satisfaction.
We guarantee all of our work.
Our company takes precautions in making sure that all our operatives carry out their actions skillfully, and all Health & Safety measures are recognised and correctly tracked.
Accreditations – we are fully accredited members of all recognised organisations and hold all necessary and relevant certifications.
Our company in London prides itself on offering brilliant value for money.
All of our technicians are at the highest standards of professionalism and provide quality customer care that is among the highest in the industry.
We are fully insured – up to £10,000,000.
Our cleaners are Police and DBS checked.
Uniformed, dependable and responsible staff.
Our carpet cleaners are skilled specialists that will deliver the best possible service to keep your carpets and upholstery looking fresh and clean every day.